We’ve had an update to the system that requires passwords to be reset and contact info to be re-entered.
If you have not done the password reset, please click the Forgot your password? link and enter the email address registered to the account so that a temporary password can be sent to you.
Once you receive it please set a new password and update your contact information. If you don’t receive the email within a few minutes contact us at 1(800)RETROGEN or email sequencing@retrogen.com